At Leather Merchandise, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please read our return policy carefully to ensure a smooth process:
Returns:
We accept returns for defective products only. If you receive a defective item, please contact us within 3 days of receiving your order to initiate the return process. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges:
Unfortunately, we do not accept exchanges at this time. If you would like to exchange a defective item for the same one, please contact us to initiate the return process as outlined above.
Return Process:
To initiate a return, please contact our customer service team at support@theleathermerchandise.com with your order number and details of the defect. Once your return is approved, we will provide you with instructions on how to proceed. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.